FAQ


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All your questions about vibe, answered here!

I’m trying to register and it’s not working!

First of all, if you have registered a card before, you can’t register another card to the same email address. Log into your VIBE account and follow the prompts in the “lost card” section.

Still not working, make sure you have checked the instructions on the log in page about correct prefixes and verification codes.

Still not working…then email us at boost@boostjuicebars.com and we will fix it for you!

What is VIBE Cash?

The Vibe Cash function allows you to pre-load money onto your VIBE account at any Boost store. What a great way to budget in your Boosts for the week on pay day! Simply present your App instore and let them know how much you want to load up your account and off you go.

i have changed my details…

All the details you gave us when you registered can be changed when you move or got it wrong or get married! Just log into your VIBE account, head to the profile section, change your details and hit save!

where are my points?

Sometimes IT isn’t our friend so if you have any points queries or problems, shoot off an email to boost@boostjuicebars.com with your Boostie number and as much information about the points you are missing as you can!

Please remember that you don’t receive VIBE points for discounted drinks and combos.

what are points?

For every drink you buy, you get one point. This can be for Kids, Medium and Original drinks, so long as you buy a drink.

Points only apply for full price drinks and not where VIBE club is excluded.

can i get a free drink yet?

If you have 10 or more points, then you are one stroll away from your free Boost! You only need 10 points to get your freebie! Free Boost is for original size only and does not include, soy, double fruit or any extras.

is there a limit on points and do they expire?

You can collect as many points as you want to and points have no expiry date, so you are free to accumulate and shout a friend a free Boost if you want!

I have a paper apple stamp card…how do i get my points put onto my new card?

Yes you can get them on your new card!

We can credit them onto your new VIBE card but you need to make sure that you have registered your VIBE card online and then you need to post your stamp card to us at:

Customer Relations – Stamp Card
Boost Juice Bars
Level 1, Tower 2
Chadstone Place
1341 Dandenong Road
Chadstone VIC 3148

Make sure you include your stamp card, Boostie number, verification code and full name otherwise we won’t be able to credit your card!

lost/stolen/broken vibe card!?

Never fear, you may have lost your card down the toilet, had you bag snatched by a grandma or it’s just plain not working, there is something you can do to keep your points!

Your super cool VIBE account has a special way of letting you easily register your new card AND keep your points!

HOW?

1. Log into your VIBE account (here)
2. On the left you will see “I have Lost My Card!”, click on this section
3. Type in your new Boostie number – it will begin with BVI (not BV1) or BJV
4. Type in your verification code (if you have a Zero, make sure you don’t put in the letter “O”)
5. Enter your email address and VIBE password and click save
6. Open your email and click on the link that would have been sent to you
7. Your VIBE account should now show you a message saying “Transfer completed”

Easy as!

Remember, if you have any problems, shoot an email to boost@boostjuicebars.com with both your Boostie Numbers and verification codes!